Shipping Policy

Last Updated: Nov. 29, 2025

At New England Fly Company, most products are made to order and fulfilled through Printify, our print-on-demand partner. Shipping times may vary depending on the print provider, product type, and destination.

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Processing Time

• All orders are processed and sent to production within 1 business day.

• Because items are custom-made, production typically takes 2–7 business days before shipping.

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Shipping Times

Estimated delivery times (after production):

• U.S. Orders: 3–7 business days

Delivery times may be affected by carrier delays, holidays, or Printify’s production schedule.

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Shipping Rates

Shipping rates are calculated at checkout based on product type, quantity, and destination. Some items may ship separately depending on the print provider.

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Order Tracking

Once your order ships, you’ll receive a tracking number by email. Tracking may take 24–48 hours to update.

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Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us at info@newenglandfly.com. We will work with Printify to verify the issue and send a replacement when eligible.

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Incorrect or Damaged Orders

If your order arrives damaged, misprinted, or incorrect, please notify us within 7 days with photos so we can arrange a replacement.