Shipping policy
Shipping Policy
Last Updated: July 9, 2026
At New England Fly Company, most products are made to order and fulfilled by the owners through their home offices. Some seasonal items and merchandise are fulfilled by Printify, our print-on-demand partner. Shipping times may vary depending on the print provider, product type, and destination.
Processing Time
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All orders fulfilled by Printify are processed and sent to production within 2 business days.
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Because items are custom-made, production typically takes 2–7 business days before shipping.
- Orders fulfilled by New England Fly Company may take up to 5-7 business days to produce, in addition to the selected shipping time/method you select at checkout.
Shipping Times
Estimated delivery times (after production):
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U.S. Orders: 2–7 business days
Delivery times may be affected by carrier delays, holidays, or Printify’s production schedule.
Shipping Rates
Shipping rates are calculated at checkout based on product type, quantity, and destination. Some items may ship separately depending on the print provider.
Order Tracking
Once your order ships, you’ll receive a tracking number by email. Tracking may take 24–48 hours to update.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, contact us at info@newenglandfly.com. We will work with Printify to verify the issue and send a replacement when eligible.
Incorrect or Damaged Orders
If your order arrives damaged, misprinted, or incorrect, please notify us within 7 days with photos so we can arrange a replacement.